Term and Conditions

1. Website Usage and Account Terms

1.1 Eligibility

To use our website and make purchases, you must be at least 18 years old or have parental/guardian consent. By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized use of your account

1.3 Prohibited Activities

When using our website, you agree not to:

• Use the site for any illegal purposes
• Attempt to gain unauthorized access to any part of our website
• Interfere with the proper functioning of the website
• Use automated systems to extract data from our site
• Post false, misleading, or harmful content

2. Products and Services

2.1 Product Descriptions

We strive to provide accurate descriptions and images of our products. However, slight variations in color, texture, or appearance may occur due to monitor settings and manufacturing processes.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and provide options for substitution or cancellation.

2.3 Product Categories

Our store specializes in adventure and costume gear, including:

• ACCESSORIES
• APPAREL
• COSTUME ACCESSORIES
• HELMETS
• MASKS
• MULTISPORT
• PADS
• SHOES + BOOTS
• SKATE
• SNOW
• WATER
• WIGS

3. Orders and Payment

3.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days after payment confirmation
• Once shipped, you’ll receive a shipping confirmation with tracking information

3.2 Pricing and Payment

All prices are listed in US dollars. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely through our payment gateway partners.

3.3 Shipping Information

We offer the following shipping options:

• Standard Shipping: $12.95, delivered in 10-15 business days via DHL or FedEx
• Free Shipping: Available for orders over $50, delivered in 15-25 business days via EMS

4. Returns and Exchanges

4.1 Return Policy

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, items must be:

• In unworn, unused condition
• With original tags attached
• In original packaging
• In resalable condition

4.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges for:

• HELMETS (due to safety certification requirements and hygiene concerns)
• MASKS (due to hygiene and safety reasons)
• WIGS (due to hygiene considerations)

We make exceptions for defective items, which will be replaced with the same product.

4.3 Return Process

To initiate a return:

1. Contact our support team at [email protected] with your order number and reason for return
2. We’ll provide a Return Authorization Number and shipping instructions
3. Package items carefully in original packaging with all tags and accessories
4. Ship to: Costumes Gear Store Returns, 2726 Todds Lane, San Antonio, TX 78225 USA

4.4 Refunds

Refunds are processed to the original payment method within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable.

5. Intellectual Property

5.1 Our Content

All content on this website, including text, graphics, logos, images, and software, is the property of Costumes Gear Store and is protected by copyright and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include:

• Any resale or commercial use of our site or its contents
• Collection and use of any product listings, descriptions, or prices
• Any derivative use of our site or its contents
• Any use of data mining, robots, or similar data gathering and extraction tools

6. Limitation of Liability

6.1 Product Use

Our products are designed for costume and recreational use. While we strive to provide high-quality gear, customers are responsible for:

• Using products according to their intended purpose and manufacturer guidelines
• Ensuring proper fit and safety when using our products
• Following all safety instructions provided with products

6.2 Website Availability

We strive to keep our website available 24/7 but cannot guarantee uninterrupted access. We may temporarily suspend access for maintenance, upgrades, or emergency repairs.

6.3 Limitation of Damages

To the fullest extent permitted by law, Costumes Gear Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or products.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our data practices as described in our Privacy Policy.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Texas, United States. Any disputes arising from these terms or your use of our website shall be resolved in the courts located in Bexar County, Texas.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

10. Contact Information

Thank You for Choosing Costumes Gear Store!

We appreciate your business and are committed to ensuring your complete satisfaction with every purchase. Adventure awaits!