Adventure-Ready Support for Your Costume Needs!
At Costumes Gear Store, we’re committed to making your shopping experience as thrilling as your adventures. Whether you’re gearing up for sports, costumes, or special events, we’ve got your back with reliable shipping and hassle-free returns.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Faster delivery with tracking |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipment | EMS | Budget-friendly option |
Shipping Note: We ship worldwide! However, please note that delivery to some Asian countries and remote areas may not be available. If you’re unsure about delivery to your location, contact us before ordering.
Returns & Exchanges Policy
Our Commitment to Adventure-Ready Satisfaction
Just like our protective gear keeps you safe during thrilling activities, our returns policy protects your shopping adventure. If your purchase doesn’t meet expectations, we’re here to help!
Return & Exchange Timeframe
We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, items must be:
- In unworn, unused condition
- With original tags attached
- In original packaging
- In resalable condition
Step-by-Step Return Process
Step 1: Initiate Your Return Request
Contact our adventure-ready support team at [email protected] with:
- Your order number
- Reason for return
- List of items to return
- Preferred resolution (refund or exchange)
Pro Tip: Use our return request template for faster processing!
Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions.
Step 3: Package and Ship Your Return
Carefully package items in original packaging with all tags and accessories. Ship to:
Costumes Gear Store Returns2726 Todds Lane
San Antonio, TX 78225
USA
Important: Use a trackable shipping service and keep your receipt until processing is complete.
Step 4: Return Processing
Once we receive and inspect your return (typically 3-5 business days), we’ll notify you about your refund or exchange status.
Refund Information
| Aspect | Details |
|---|---|
| Processing Time | 5-7 business days after approval |
| Refund Method | Original payment method (Visa, MasterCard, JCB, or PayPal) |
| Bank Processing | Additional time may be required by your bank/payment processor |
| Shipping Costs | Original shipping fees non-refundable. Return shipping is customer’s responsibility unless due to our error |
⚠️ Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns or exchanges for:
- HELMETS (safety certification requirements and hygiene concerns)
- MASKS (hygiene and safety reasons)
- WIGS (hygiene considerations)
We make exceptions for defective items, which will be replaced with the same product.
Exchange Policy
We’re happy to exchange items for different sizes or colors, subject to availability. Exchanges follow the same process as returns. If the exchange item has a different price, we’ll process a refund or charge for the difference.
Damaged or Defective Items
Received a damaged or defective product? Contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a replacement at no additional cost!
Need Adventure Gear Assistance?
Our costume and gear experts are here to help with any questions about shipping, returns, or exchanges!
Email: [email protected]
Response Time: Typically within 24-48 hours
Thank you for choosing Costumes Gear Store for your adventure and costume needs. We’re committed to ensuring your complete satisfaction with every purchase!