Our Commitment to Your Satisfaction

At Costumes Gear Store, we’re dedicated to ensuring your adventure gear and costume accessories meet your highest expectations. Just as our protective equipment keeps you safe during your thrilling activities, our returns policy is designed to protect your shopping experience. If your purchase doesn’t fit your needs or expectations, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible for a return or exchange, your item must be in the same condition you received it: unworn, unused, with original tags attached, and in its original packaging.

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our adventure-ready support team at [email protected] with your order number and reason for return. Use the template below to ensure we have all necessary information.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Hello Costumes Gear Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]

Product(s) to Return: [List the items]

Reason for Return/Exchange: [Size issue, damaged item, wrong item received, etc.]

Preferred Resolution: [Refund / Exchange for (specific product)]

Additional Comments: [Any relevant details]

Thank you for your assistance.

Best regards,
[Your Name]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed instructions for shipping your return.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original packaging, include all tags and accessories, and ship to our facility:

Costumes Gear Store Returns
2726 Todds Lane
San Antonio, TX 78225

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Return Processing

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll notify you about the status of your refund or exchange.

Refund Information

Refund Processing Time: Once approved, refunds are processed within 5-7 business days.

Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account.

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped, defective product, etc.).

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • HELMETS (due to safety certification requirements and hygiene concerns)
  • MASKS (for hygiene and safety reasons)
  • WIGS (due to hygiene considerations)
  • Items that show signs of wear, have been used, or are not in original condition
  • Gift cards and downloadable products

We make exceptions for defective items, which will be replaced with the same product.

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. Exchanges follow the same process as returns. If the exchange item has a different price, we’ll process a refund or charge for the difference accordingly.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement at no additional cost to you.

Need Assistance?

Our adventure-gear experts are here to help with any questions about returns or exchanges:

Email: [email protected]

Response Time: We typically respond within 24-48 hours

Thank you for choosing Costumes Gear Store for your adventure and costume needs. We’re committed to ensuring your complete satisfaction with every purchase!