Welcome to Costumes Gear Store’s FAQ section! We’ve compiled answers to the most common questions about our adventure gear, shipping policies, and customer service. Whether you’re preparing for performance sports, costume events, or outdoor adventures, we’re here to ensure your experience is as smooth and reliable as our products.

🌍 Shipping & Delivery

How long does order processing take?
All orders undergo thorough quality checks and secure packaging. Processing takes 1-2 business days before shipment.
What shipping options do you offer?
We offer two global shipping options:
• Standard Shipping ($12.95 USD): 10-15 days via DHL/FedEx with tracking
• Free Shipping: 15-25 days via EMS for orders over $50 USD
Do you ship to my country?
We ship globally to most locations! However, we’re unable to ship to select remote areas and certain Asian regions due to logistical constraints.
Will I be charged customs fees?
International customers may be responsible for customs duties and import taxes depending on local regulations. All shipments include necessary documentation for smooth customs clearance.

🎭 Products & Gear

What types of products do you specialize in?
We focus on two main categories:
• Protective Adventure Gear: Helmets, pads, multisport equipment, snow and water gear
• Costume & Performance Items: Costume accessories, masks, wigs, apparel, and specialty footwear
Are your helmets and protective gear certified?
Yes! All our protective equipment meets relevant safety standards and undergoes rigorous quality checks to ensure your adventures are both exciting and safe.
Do you carry specialized equipment for different sports?
Absolutely! Our categories include SKATE, SNOW, WATER, and MULTISPORT gear designed for various adventure activities and performance needs.

💳 Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Can I modify or cancel my order?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We’ll assist you if your order hasn’t entered the processing stage.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information.

🔄 Returns & Exchanges

What is your return policy?
We offer a generous 15-day return policy from the date you receive your items. If any gear doesn’t meet your expectations for safety, style, or performance, we’ll make it right.
How do I initiate a return?
Contact our support team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.
Are there any items that cannot be returned?
For hygiene and safety reasons, certain items like opened wigs or used protective gear may not be eligible for return. Please contact us for specific product inquiries.

🏪 About Our Store

Where is Costumes Gear Store located?
We’re based in San Antonio, Texas at 2726 Todds Lane, San Antonio, TX 78225, but we serve adventurers worldwide with our global shipping network.
What makes your store unique?
We combine dual-focus excellence in both protective adventure gear and costume accessories, ensuring quality and performance whether you’re hitting the slopes or the stage. Our global delivery brings adventure directly to your doorstep!

❓ Still Have Questions?

Our adventure-ready support team is here to help! Contact us at [email protected] and we’ll ensure your experience matches the quality of our products.

Costumes Gear Store
2726 Todds Lane, San Antonio, TX 78225
Global Shipping Available (Excluding select remote areas)

Thank you for trusting Costumes Gear Store with your adventure needs – we’re honored to be part of your journey!